This customer rated this item 5 out of 5 stars (left no comment).
This remote worked perfectly when I put the batteries in; no need to reprogram it to match my VHS/DVD player. I only wish I'd purchased a manual to go along with it as I don't know what many of the buttons do.
Not bad but you could have INCLUDED batteries for the cost I paid for it !!!!!
It's very easy to use.
The first remote I received didn't work. One call to customer service, and a new remote was in my mailbox within 2 days. The second one works as advertised. Kudos to your customer service department.